Why Choose Us
Professional mortgage and insurance advice throughout Stoke-on-Trent.
We specialise in building a protection package or finding a mortgage to meet the needs of you and your family. We can customise a plan that will assist you in providing that crucial cover that you and your family require just in case. So if you want a professional, trustworthy service from a reliable and friendly team you are in the right place.
We are a leading whole of market independent mortgage broker based in the Potteries.
We have experience of how the mortgage market works and we understand our customer’s needs.
Our back office Conduct offer a custom built, modern, e-enabled sales process which will provide you with safety, security and piece of mind in a regulated environment.
We will ensure that the principal of Treating Customers Fairly is embedded in our business activities.
Putting customers at the heart of our business means that at every stage of the advice process, customers can expect an honest, transparent, efficient and professional service.
We get to know our customers well through fact finds. We always consider individual needs and recommend solutions that are right and affordable to you, the customer.
We get to know our customers well through fact finds. We always consider individual needs and recommend solutions that are right and affordable to you, the customer.We keep detailed records of the priorities we identified. We use clear, consise, plain English to explain the risks and benefits associated to the products and Conduct we discuss.
Should any of our customers have cause to complain then they can be assured that it will be dealt with swiftly and professionally.
We know that unless we are fully committed to our customers we will not retain their loyalty and they are unlikely to recommend us to their friends and family.
More Information
Specialist
Lending
Here at Potteries Mortgage Desk we can refer you to a third party specialist who can provide you with specialist advice on the following types of specialist lending.
Residential Second Charge Mortgage
Buy-to-Let Second Charge Mortgage
Commercial Mortgage
Bridging Loans
Development Finance
Specialist finance queries are refered to a third party. Potteries Mortgage Desk are not responsible for any advice received from the third party.